Published: Feb 11, 2025
Revolutionising wealth advisory with AI personalisation for optimal client satisfaction
A leading financial services company faced challenges in expanding its wealth management business, hindered by limited market insights, market volatility, and low financial literacy among retail clients. To address these issues, NCS developed an AI-powered app that leverages Natural Language Generation (NLG), predictive AI, and chatbots to provide personalised insights and real-time access to comprehensive financial data. This enabled advisors to deliver bespoke investment recommendations and empowered clients to make informed decisions. The app achieved remarkable results: driving revenue growth, enhancing client engagement with improved communication, and earning a 100% customer satisfaction rating. Its groundbreaking success garnered industry recognition, winning prestigious awards like the Data Literacy Association's Best Data Monetisation Award and the IFTA Fintech and Innovation WealthTech Platinum Award.
The Challenge:
Our client provides investment advice and innovative solutions to consumers and corporations. They aimed to empower their wealth advisors with advanced AI, automation, personalised insights, and robust support systems to help their clients make informed decisions and grow their business.
The Solution:
NCS developed the ‘Wealth Advisor Retail Smart List AI App’, powered by cutting-edge technologies such as NLG, predictive AI, and AI-powered chatbots. The app enables advisors to understand clients’ needs and preferences while providing real-time access to comprehensive financial data, facilitating better insights and decision-making.
Snapshot of Capabilities:
AI-powered NLP algorithms to analyse client conversations, predictive AI models to generate personalised recommendations as well as AI chatbots and workflow automation to streamline operations.
The Impact:
The app significantly enhanced client engagement and drove substantial business outcomes, including :
- 100% customer satisfaction rate among surveyed users
- 60% increase in new business subscriptions
- 30% reduction in time spent on manual data analysis
These achievements were further validated by industry recognition, with the app winning the 2022/23 IFTA Fintech Platinum Award and the 2024 Best Data Monetisation Award.