Frequently asked questions
1. What has changed?
We have simplified our corporate structure in Australia. Direct ownership of Dialog Pty Ltd, Arq Group Enterprise Pty Ltd, Eighty 20 Solutions Pty Ltd and Riley Solutions Pty Ltd has moved from our Singapore holding company, NCSI Holdings Pte Ltd, to our local Australian holding company, NCSI (Australia) Pty Limited (NCSI Australia Group). This is an internal corporate change with no effect on existing customer engagements with the local Australian entities that form part of the NCSI Australia Group.1 Additionally, we are renaming Arq Group Enterprise Pty Ltd to NCS AU Pty Ltd to become our operating and customer-facing entity.
2. Why have you made this change?
Simplifying our operating model will help us improve how we work and the technology services we offer, bringing economies of scale and enabling us to broaden our services with better access to relevant skills and capabilities for our customers nationally.
3. Will there be further changes?
We are progressing our integration by renaming Arq Group Enterprise to NCS AU. For our existing Arq clients, there is no action required as our current contracts remain unchanged. We will correspond with you about any changes we may make to our billing arrangements. For our Dialog Group, Eighty20 Solutions and Riley clients, we will proactively work with our existing clients and suppliers to recontract and novate existing contracts under the NCS AU entity. You may also notice that our staff are now sending correspondence via a different email address (@au.ncs.co) and you will see different branding on our collateral, invoices and other correspondence. As we progressively integrate and build on the strengths of the companies that form the NCSI Australia Group, we will make further changes to our ways of working, operating models and services.
4. Will these changes affect clients, suppliers and partners?
There are no changes that will affect clients, suppliers and partners in the immediate term. Over time, our account teams will work closely with you to ensure you are kept informed of any changes and growth in our capabilities. At a relevant time, we will work with you to increase your access to and visibility of our services and capabilities, such as via a new proposal or opportunity, when a contract term expires, or at your request.
5. Our current contract is with the Dialog Group. What will happen to this contract?
All existing contracts with the Dialog Group and its entities3 including Innodev, Catapult BI, AccessHQ and ICEMEDIA will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all the NCSI Australia Group of entities via your contract with Dialog. Our team will be in touch to discuss contracting arrangements with you moving forwards.
6. Our current contract is with Arq Group. What will happen to this contract?
We are renaming Arq Group Enterprise Pty Ltd to NCS AU Pty Ltd. All existing contracts with the Arq Group and its entities4 will continue and there will be no change to existing services. There is no change to the ACN.
7. Our current contract is with Eighty20 Solutions. What will happen to this contract?
All existing contracts with Eighty20 Solutions will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all the NCSI Australia Group of entities via your contract with Eighty20 Solutions. Our team will be in touch to discuss contracting arrangements with you moving forwards.
8. Our current contract is with Riley. What will happen to this contract?
All existing contracts with Riley will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all the NCSI Australia Group of entities via your contract with Riley. Our team will be in touch to discuss contracting arrangements with you moving forwards.
9. I am a client of DSpark. Does this integration affect my contract?
DSpark, known as DataSpark abroad, operates as a separate business entity and is not included in the NCSI Australia Group. Your DSpark contract will remain unchanged.
10. Can you provide assurances that the level of service I had with the Dialog Group remains the same?
Your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
11. Can you provide assurances that the level of service I had with the Arq Group remains the same?
Your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
12. Can you provide assurances that the level of service I had with Eighty20 Solutions remains the same?
Your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
13. Can you provide assurances that the level of service I had with Riley remains the same?
Your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
14. What is the relationship between NCS Singapore and NCSI Australia Group?
NCSI Australia Group is wholly owned by NCS Singapore.
1 The NCSI Australia Group consists of NCSI (Australia) Pty Ltd (NCSI (Australia)); Dialog Pty Ltd (Dialog), and its subsidiaries Innodev Pty Ltd, Scrum Australia Pty Ltd, Catapult BI Pty Ltd, Renown Corporation Pty Ltd, Access Testing Holdings Pty Ltd, Access Testing Pty Ltd, Electronic Services Australia Pty Ltd and Ice Media Pty Ltd (together, the Dialog Group); Riley Solutions Pty Ltd; Eighty20 Solutions Pty Ltd; and Arq Group Enterprise Pty Ltd and Diaxion Pty Ltd (together, the Arq Group).
2 Dialog Pty Ltd (Dialog), and its subsidiaries include Innodev Pty Ltd, Scrum Australia Pty Ltd, Catapult BI Pty Ltd, Renown Corporation Pty Ltd, Access Testing Holdings Pty Ltd, Access Testing Pty Ltd, Electronic Services Australia Pty Ltd and Ice Media Pty Ltd (together, the Dialog Group).
3 Arq Group includes Arq Group Enterprise Pty Ltd and Diaxion Pty Ltd.