Greg Barnett is NCS Australia’s Digital Experience Director, overseeing the strategic development and implementation of digital initiatives to enhance customer experience across digital platforms. He is responsible for ensuring cohesive and engaging digital experiences that align with the organisation's brand, objectives, and customer needs, driving growth and customer satisfaction.

Greg brings more than 20 years of experience across customer experience, user experience, and service design. His expertise covers customer experience strategy, customer experience measurement, digital experience design, user research, customer journey mapping, web accessibility, usability testing, information architecture, and advertising engagement.

Greg joined the team in 2007 with over a decade of experience as General Manager of the Digital Experience Practice at AccessHQ, specialising in customer experience strategy and design. He previously managed sales and operations at the NSW branch and led customer experience consulting at Access Testing, focusing on usability testing and accessibility.

Recently, Greg’s expertise in accessibility audit mastery was crucial in maintaining the high standards and integrity of a federal government app project, contributing significantly to its success and recognition as an Accessible Government App of the Year.

Greg is a Certified Net Promoter Associate and is highly focused on aligning IT with business objectives, through delivery of exceptional customer experiences across diverse organisations.