Job Title: Production Support - Application Specialist (Azure Environment)

Experience Level: 3 to 5 years

Location: Pune

Job Type: Full-Time (Shift-based, 24/7 Production Support)

Job Summary:

We are seeking an experienced Production Support - Application Specialist to join our team, responsible for ensuring the stability and reliability of production applications hosted in the Azure environment. The ideal candidate will have 3 to 5 years of experience in troubleshooting and investigating production issues based on SLAs, with strong knowledge of Azure Functions, Web APIs, and related technologies. A proactive mindset in issue investigation and resolution is crucial. This role involves shift-based work in a 24/7 production support environment.

Key Responsibilities:

• Monitor, investigate, and troubleshoot production issues in applications hosted on Azure and provide timely resolution of incidents based on defined SLAs.
• Work collaboratively with development teams to address recurring issues and improve application stability.
• Document production issues, investigation steps, and resolutions to enhance knowledge sharing and process improvement.
• Actively participate in on-call rotations and shift schedules to ensure 24/7 production support.
• Analyze recurring incidents and provide suggestions for permanent fixes or enhancements.
• Collaborate with cross-functional teams for root cause analysis and post-mortem reviews.

Key Skills & Qualifications:

Technical Expertise:

• Good knowledge in C#, ASP.NET Core, Angular, LINQ and other related technologies.
• Knowledge of Azure Cloud Concepts, Azure Functions, Web APIs, and related middleware technologies.
• Troubleshooting skills for SQL Server / PostgreSQL databases.
• Familiarity with production release processes in Azure environments.

Support Skills:

• Ability to quickly analyze and resolve complex production issues.
• Understanding of ITIL practices for incident, problem, and change management.
• Experience working in a shift-based, 24/7 production support environment.
• Excellent documentation skills for creating and maintaining knowledge base articles.

Soft Skills:

• Strong analytical and problem-solving mindset.
• Effective communication and collaboration skills with technical and non-technical stakeholders.
• High level of accountability and ownership in resolving production issues.

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may also be considered.

Preferred Certifications:

• Azure Fundamentals (AZ-900) or Azure Developer Associate (AZ-204) certification is a plus.
• ITIL Foundation or equivalent certification in IT Service Management is a plus.

Work Schedule:

• Shift-based rotation to ensure 24/7 coverage, including weekends and holidays.